FAQ

ORDERS/SHIPPING 

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE? 

All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 business days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience. 

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

Although, we wish we could accommodate changes, we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including product choice, product color, size, quantity, etc.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.

I INPUT THE WRONG ADDRESS

Unfortunately, our software does not allow us to adjust customer's information. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. We cannot provide refunds/exchanges/store credit for orders that are delivered to an incorrect address. Please ensure all your information is accurate before submitting your order, including your full address.

MY ORDER WAS STOLEN / MY TRACKING SAYS DELIVERED BUT I DID NOT RECEIVE IT

Unfortunately, we cannot provide refunds/exchanges/store credit for "stolen" orders. If tracking details state that the package was delivered, then it is not our responsibility to replace/refund the order. Please provide a secure location/address to ensure a smooth delivery process!

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by One Mission.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

HOW CAN I TRACK MY ORDER?

Orders can be tracked at :

 https://www.usps.com/shipping/trackandconfirm.htm

PRODUCTS

THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.

To be notified when a product is restocked:

Sign up for our email and/or SMS alerts.

**Be sure to act fast once you are notified. We have long lists of people waiting to be notified on restocks, so there is no guarantee that you will be able to get the item that you are waiting on. 

IS MY ONE MISSION SHIRT MEN'S OR WOMEN'S SIZING?

All One Mission shirts, hats and hoodies are unisex sizings unless specified in the product description otherwise. 

HOW CAN I PURCHASE A GIFT CARD?
 Gift cards can be purchased at  https://onemission365.com/collections/shop-all/products/one-mission-digital-gift-card

 

RETURNS/EXCHANGES 

RETURNS/ EXCHANGES ON SALE ITEMS

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at _______ to notify us of the mix up… please include your order number, name and emailed used on the order. Make sure to specify the original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from One Mission!

PRICE CHANGES

Prices for our products are subject to change without notice. 

DO YOU OFFER DISCOUNTS AND PROMOTION?
Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.

 


For all other customer service inquiries or questions please email